Diehl Aviation operates Customer Support Centers in the three major global regions and Spares Stocks in Middle East. These Centers do much more than simply providing spares and spare parts on demand or carrying out repair work promptly, and in OEM quality.
As a partner of the aviation industry, Diehl Aviation is always at the customer´s side, with the whole range of technical support and services. In addition to standards like on-time spares, fault analyses, repair and maintenance, technical documentation and comprehensive advice – including on-site – from major components of the service program. Customized training courses for maintenance staff and ongoing exchange regarding product behavior furthermore support the safe and efficient use of all products.
In every world region, Diehl Aviation provides one-stop-shops for our customers for their the entire range of our products and services. Due to its centralized control, this global network is able to provide a one-face-to-the-customer policy in every region, offering complete support solutions for all Diehl products. In addition, this also enables a worldwide one-voice-to-the-customer attitude, providing the same customer-oriented behavior, processes, and first class services wherever our customers may fly.
All the products and services that our regional Customer Support Centers bring to their markets and their customers come direct from the OEMs in Germany. Thanks to a long-standing tradition of aviation, know-how, and dedication, we are able to feed all regions with our central, home-site capabilities while simultaneously enabling our Customer Support Centers to achieve unparalleled excellence in all their activities. And in return, our home sites receive valuable information on ways in which we can improve our products and services to better meet market demand.
Based on a global IT network and centralized OEM home-site support, our regional Customer Support Centers (CSC) work in complete synergy. This seamless network enables cross-CSC support, whenever required, for the benefit of our customers and as well as state-of-the-art spares and product support engineering services from the home sites. These are the places where our innovations and support policies are generated, our products are developed, engineered, and manufactured, and any necessary improvements are introduced.