Customer Services

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As a partner of the aviation industry, Diehl Aviation is always at the customer's side with all technical support and services. In addition to standards such as on-time delivery of spare parts, the most important components of the service program include fault analysis, repair and maintenance, technical documentation and comprehensive advice - also on site. Tailor-made training for maintenance personnel and a continuous exchange of information on product performance also help to ensure the safe and efficient use of all products.

  • Customized Services

    Customized Services Customized Services

    If you need dedicated services tailored to your specific requirements, hub structure or aircraft configuration, we can provide a solution. 

  • Technical Publications

    Technical Publications Technical Publications

    Technical publications are the airworthy foundation of any maintenance activity. We produce them as part of the product development process and keep them up to date throughout the product lifecycle. Our customers have continuous online access through our TechPubs download centre. 

  • Flight Hour Services

    Flight Hour Services Flight Hour Services

    For the peace of mind of our customers, we offer replacement pool and repair services for avionics products at flat rates per flight hour. 

  • Cabin Walks

    Cabin Walks Cabin Walks

    We work in partnership with our customers to check the status of our product in the cabin prior to aircraft checks or where necessary to reduce maintenance requirements for our customers. 

  • Repairs

    Repairs Repairs

    With design and manufacturing expertise, our repair centers are best-in-class for avionics and lighting repairs. We are currently preparing to offer cabin repairs as an additional service. 

  • Spare Parts

    Spare Parts Spare Parts

    Before commissioning and during aircraft operation, we immediately supply spare parts according to customer requirements. 

  • Warranty Handling

    Warranty Handling Warranty Handling

    Our Customer Service Centers are also a one-stop shop during the warranty period, handling all warranty services.  

  • Training

    Training Training

    We offer appropriate training courses to familiarize our customers with the operation of our systems and products or to enable them to maintain them.

  • AOG Support

    AOG Support AOG Support

    Our AOG services are available through a worldwide network of AOG pools, some of which are operated by OEM Services, a service company in which Diehl Aerospace is one of four shareholders. We are always there to support our customers.

  • Technical Support

    Technical Support Technical Support

    Our Technical Support will support you throughout the complete life cycle of our systems and products in case you are facing technical issues regarding their use, their performance or their maintenance. We will be around to accompany you with our competency whenever needed either by email, by phone or inside your premises. You’ll never be left alone.

  • Technical Hotline

    Technical Hotline Technical Hotline

    Whenever you need our technical support, we are there for you around the clock. Together we can keep your aircraft flying.

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Global Network

In every world region, Diehl Aviation provides one-stop-shops for our customers for their the entire range of our products and services. Due to its centralized control, this global network is able to provide a one-face-to-the-customer policy in every region, offering complete support solutions for all Diehl products. In addition, this also enables a worldwide one-voice-to-the-customer attitude, providing the same customer-oriented behavior, processes, and first class services wherever our customers may fly.

OEM-Quality Everywhere

All the products and services that our regional Customer Support Centers bring to their markets and their customers come direct from the OEMs in Germany. Thanks to a long-standing tradition of aviation, know-how, and dedication, we are able to feed all regions with our central, home-site capabilities while simultaneously enabling our Customer Support Centers to achieve unparalleled excellence in all their activities. And in return, our home sites receive valuable information on ways in which we can improve our products and services to better meet market demand.

Worldwide Synergy

Based on a global IT network and centralized OEM home-site support, our regional Customer Support Centers (CSC) work in complete synergy. This seamless network enables cross-CSC support, whenever required, for the benefit of our customers and as well as state-of-the-art spares and product support engineering services from the home sites. These are the places where our innovations and support policies are generated, our products are developed, engineered, and manufactured, and any necessary improvements are introduced.

  • The customer portal is available for all divisions of Diehl Aviation.