Every year, our Polish team organizes "Customer Days", a 2-to-3-day workshop where we invite around 100 customers and prospects to learn about our solutions. The event attracts companies from both the water and thermal energy sectors, and is an opportunity to get first-hand feedback from one of our existing customers.
The most recent edition of the event was held earlier this year. During the workshop, we presented our solutions and implementations for fixed networks and IoT development. There was a particularly high interest in our stationary reading solutions, and we’re looking at helping certain participants to run a simulation and then test the solution in their city.
At the heart of Customer Days is the customer experience. That’s why we always invite one of our existing customers to offer peer-to-peer advice and feedback on our solutions. This year, our guest was MWiK (Municipal Waterworks and Sewage) from the city of Chodzież in northwest Poland. We’ve been working with this water utility since 2010, and last year, we completed the construction of a fixed network covering the entire city.
The MWiK representatives explained how they worked with the Diehl Metering team to build and operate their network, and what they learned during the collaboration. It was also a chance for them to showcase their business and highlight some of the benefits of their new network.
Customer Days is part of our commitment to be close to our customers. In Poland, we also organize regular training sessions for groups of up to 8 customers. It’s another important way for us to share knowledge and information with each other, and to get insights into the experience of our customers.