Focus on Innovation and Customer Proximity: Collaboration with providata

To continuously develop our products and solutions and better meet the demands of modern energy and water management, understanding customer needs is essential. Along with regular communication with our customers, collaboration with other companies is also crucial. To get even closer to our customers in the future, Diehl Metering is working with innovation-driven clients.

Focus on Innovation and Customer Proximity: Collaboration with providata Focus on Innovation and Customer Proximity: Collaboration with providata
Diehl Metering

How Diehl Metering and providata collaborate

Diehl Metering and providata have been collaborating since 2019. Numerous joint projects, such as in the area of DaaS (Data as a Service), highlight the importance of this collaboration. To drive innovations and the development of new solutions, we will now further intensify our cooperation.

The close collaboration with providata is a valuable alliance for Diehl Metering, providing new perspectives on the needs of utilities and other energy and water providers.

While Diehl Metering's meters collect consumption data and transmit it to the IZAR Plus portal for analysis, providata supports energy and water suppliers on the other side of the equation by facilitating the billing process. The data from the portal serves them as basis for billing.

Benefits from innovation clients

Through regular exchanges, both parties benefit from the collaboration. This ensures that the information from our portal is prepared in a way that allows for a fast and seamless billing process. This saves time and resources on both sides and enhances the customer experience.

" The close collaboration offers all parties the opportunity to derive actionable recommendations from regular exchanges that will improve the customer experience in the future," explains Michael Tränkler, Head of IoT Service Consulting at Diehl Metering.

Dr. Stephan Vulpus, Managing Director of providata, adds: " The goal as an innovation client? Scalable solutions built around specific use cases—this is the driving force behind our collaboration, which bears fruit through the early identification of potential, hypothesis verification within the network, and rapid proof of concepts."

This partnership impressively demonstrates how important and valuable the exchange and collaboration with other companies is. It enables the development of innovative approaches and solutions that not only meet current demands but are also forward-looking – to the benefit of our customers.

What’s next?

To gain as many different perspectives as possible on the needs of our customers, we aim to establish further collaborations with companies in the industry. This ensures that we will continue to develop products that help our customers manage resources sustainably and efficiently.

About providata

Providata GmbH is a leading provider of process and data management solutions in the energy sector, offering a wide range of services in billing, receivables management, market communication, energy data services, metering services, and customer service. As part of the Thüga Group, providata can draw on the extensive know-how and experience of the largest municipal energy group in Germany.