AOG – Aircraft on Ground – 24 hours a day 365 days a year
At a total of three locations around the world, professional contact partners ensure that all AOG support service issues are dealt with 24 hours a day, 7 days a week. Orders are processed proficiently with the help of standardized processes. Initial contact should be made using the AOG phone number. All necessary details such as the aircraft registration number, aircraft location, order number, order type classification into loaned and purchased devices, the device number and description, as well as the recipient address and shipping instructions are entered centrally by the agent.