Diehl Quality Guidelines
The Diehl Group's reputation with its customers is based particularly on the high quality of its products and services. Therefore, continuous quality improvement is a major company objective. This provides the basis for our financial and legal independence for our future viability.
The following high-level quality guidelines of the Diehl Group are derived from this self-image:
We achieve a high degree of customer satisfaction and are continuously a preferred partner in our fields of business due to the quality and reliability of our products and services.
As a competent technology partner, we understand our customers' individual requirements and implement them consistently.
Our system competence supports our customers in a comprehensive quality approach.
We regard our suppliers as major elements of our value chains.
We actively involve our suppliers in our quality management activities and expect continuous improvements according to the zero-defect strategy with the joint objective of achieving high performance.
For excellent quality we offer our suppliers long-term prospects of cooperation.
Our high quality standards apply worldwide at all locations for all employees. This is assured by regular training and audits.
In our appreciative, constructive and reflective communication culture, the knowledge and skills of every employee are needed to push ahead with the continuous improvement process.
For every leader, quality is a management task.
We jointly create effective and efficient processes.
We regularly measure and analyze our process performance by means of defined key indicators, deriving appropriate improvements.
We focus on avoiding defects rather than eliminating them, consider quality planning to be an integral part of the product development and production cycles and proactively reduce the waste of resources based on "lean" principles.