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29-06-2012 | Diehl Controls, Photovoltaik

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PLATINUM Service Customer Information 2012/01

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Valid for devices: all
Valid for customers: all

 

In the course of optimizing processes the known format of ticket codes and RMA codes will be changed and harmonized 1st of July 2012.
In case of a question regarding a ticket or RMA please refer to these new codes.
Existing tickets ans swap processes (RMAs) will be operated and finished under the existing codes.

 

Your PLATINUM^® Service Team

 

                                                    The new format

	Ticket	RMA
so far	SVyyyyMMdd-nnn-NN    (Ex. SV20120625-021-RG)	30000nnnn           (Ex. 300002458)
new	5yyyyMMddnnn         (Ex. 520120625002)	5yyyyMMddnnn        (Ex. 520120625002)

 

y= year
m= Month
d= day
n= consecutive number
N= employee

 

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