Customer Support/Training Customer Support


Integrated Logistic Support

Integrated Logistic Support

Diehl Defence performs Integrated Logistic Support (ILS) during all Life Cycle Phases:

  • Supportable products through design influence (ILS-Analysis) 
  • Development and establishment of optimized Logistic Support Systems
  • Efficient and cost effective In-Service-Support for all products

 The ambition is to achieve maximum „effective“ availability within reasonable cost.

Diehl Defence offers ILS-Support

  • for all Diehl Defence Products
  • for third party products in a close partnership with the original equipment manufacturers
  • to assist government authorities when introducing new complex systems.

The services comprise consulting, training of ILS disciplines, up to performing the entire ILS-support for a designated system.

 

 


ILS Analysis

ILS Analysis

Early design and Logistic Support Analysis (LSA) is performed according to international standards to identify cost drivers and to assess the future demands for logistic support.

The design can thus be influenced to provide a supportable product and significantly reduce Life Cycle Costs while still meeting the customer’s performance requirements.

Supportability integrated in System Design


Support System

Designing Support System

Development of the support system and establishment of the logistic elements, such as Documentation, Manuals, Support and Test Equipment, Training Courses and Material, accommodates existing customer resources and practices.
 
Configuration and Obsolescence Management are performed in accordance with international standards to track system configuration and to avoid part obsolescence during the In-Service phase.

Support System ready before Deployment


In-Service Support

In-Service Support

Applying a long term vision through traditional Technical Logistic Support up to Performance Based Logistics, Diehl Defence forms a close partnership with its customers to continually monitor and improve the support system, cost efficiency and product capabilities to optimize “effective” availability.

Diehl Defence performs complete product support, such as Maintenance, Repair and Overhaul (MRO), for its own and third party products and provides spare parts service and documentation revision service etc. throughout the product or system life time.

Finally Diehl Defence supports its customers with cost effective solutions when it comes to system phase out and disposal.

„Effective“ availability “ tailored to Customer Requirements
- Focused on Mission Readiness


Contact

 

 

Siegfried Mühlherr
Head of Business Unit Customer Support
Phone +49 7551 89 4030
siegfried.muehlherr@diehl-defence.com